AI call scoring with a human touch

Every call scored. Not just the few you had time for.

Every call checked against your own script and scorecard. Team leaders see exactly who needs coaching, and on which step.

Book a 20-minute call See how it works
Already scoring calls every day at a UK call centre.
Example scorecard · Solar survey booking
Sam Taylor
Tue 14 Oct · 10:42 · 6 min 12 s
0%
Script stepRatingPts
1 · Opening and compliancePerfect10
2 · Qualifying the homeAcceptable7
3 · Building rapportPerfect10
4 · Explaining the free surveyNeeds work4
5 · Handling objectionsNeeds work4
6 · Booking the surveyAcceptable7
7 · Confirming the detailsNot covered0
8 · Closing the callAcceptable7
Total49 / 80
StrengthFriendly, compliant opening. Good rapport throughout.
Focus nextCost question was dropped, not answered.
Focus nextNo recap of date, time and address before ending.
Call notes · Outbound · Solar survey
Sam Taylor
Tue 14 Oct · 10:42 · 61%

Survey booked, but the middle of the call was rushed and the close skipped the recap.

StrengthClear, compliant opening. Warm rapport throughout.
GapCost question raised and moved past without an answer.
GapNo recap of date, time and address before ending.
Qualifying flow · step 23 of 4 asked
Homeowner?Yes
All decision-makers at the survey?Partner attending
Which way does the roof face?South-west
Rough monthly energy bill?Not asked
Qualified · survey can be booked
1 · Opening and compliance 10Name, company and recording notice given clearly.
2 · Qualifying the home 73 of 4 qualifying questions asked. Energy bill skipped.
3 · Building rapport 10Used the customer's name, listened well.
4 · Explaining the free survey 4Free survey mentioned, no "no obligation" line.
5 · Handling objections 4Customer asked about cost; agent moved on without answering.
6 · Booking the survey 7Booked Thursday 2pm, only one slot offered.
7 · Confirming the details 0Not covered. Call ended straight after booking.
8 · Closing the call 7Polite close, no thanks for their interest.
Weekly summary · w/c 13 Oct
Solar booking team
82 calls scored · 4 agents
71%team average
AgentCallsAvgFocus step
1Lucy Grant1755%Qualifying the home
2Sam Taylor1961%Handling objections
3Tom Reid2274%Confirming details
4Priya Shah2486%Closing the call
Most missedConfirming the details: skipped on 31 of 82 calls.
Most improvedTom Reid, up 9 points on last week.

Most calls are never heard.

A team leader can listen to a handful of calls a day. Missed compliance lines, skipped steps and lost bookings go unnoticed in the rest.

Checked by hand~2%
Checked with Score Every Call100%

How it works

Upload the day's list. Get scorecards back.

Pull

Recordings come straight from your dialer. No downloading, no searching.

Score

Every call checked step by step against your script.

Report

A scorecard per call, plus a summary of who needs coaching first.

Calibrate

A manager corrects a score and the scoring adjusts to match. It learns your standards.

Built around how you already work

Your script, your scorecard

Scored against the steps your agents are trained on, not a generic checklist.

Compliance flagged

Missing recording notices and skipped mandatory lines called out on every call.

Coaching, ranked

Each agent's weakest steps at a glance. Team leaders know where to start.

Recordings stay with you

Runs on your own PCs. Recordings are transcribed on site and never uploaded.

Works with your dialer

Cloud or in-house, including older systems most tools can't connect to.

Fast on ordinary PCs

Around 20 calls scored in 15 minutes. No special hardware.

No per-agent fees

One system, built for you. Ten users or a thousand, the price is the same.

What goes unheard today?

Move the sliders to match your team.

12,600
calls a month
12,390
never heard by anyone
2%
checked by hand today
100%
checked with Score Every Call
1,050
hours of listening a month to check them all by hand
Based on 21 working days, 5-minute calls and 10 calls a day reviewed by hand.

Up and running without the hassle

Day 1

A short video call

Walk through how your team works and what a good call sounds like.

Within a week

Scored on your calls

A handful of your own recordings, scored with your scorecard. See it work before committing.

Then

Built and installed

Connected to your dialer and set up on your PCs. Done remotely.

Ongoing

Kept up to date

Script changes, new scorecards and calibration handled as you go.

Also available

AI coaching that drills the weak spots.

An AI practice customer that agents can call any time. It drills exactly the steps their scorecards flag, from objections to the close, until they're second nature.

1Every call scored
2Weak steps found for each agent
3Practised with the AI coach
4Scores go up

See it on your own calls.

Send a few details and book a 20-minute call. No obligation.